FREQUENTLY ASKED QUESTIONS
Absolutely. Every photo on our site is taken directly of the actual item listed — we never use stock images or substitutes. What you see is exactly what you'll receive. Each bag is individually photographed from multiple angles so you can inspect the condition, hardware, and details before purchasing. If you have any questions about a specific item, feel free to contact us before placing your order.
Your sales receipt is automatically emailed to the address you provided at checkout. You can also log in to your account, navigate to My Orders, and download or print your receipt at any time. If you checked out as a guest or can't locate the email, please reach out to our for return. Once approved, we'll provide return shipping instructions. Please note that items showing signs of use after delivery are not eligible for return. Refunds are processed within 5–7 business days of receiving the returned item.
Since every bag we carry is a one-of-a-kind pre-loved piece, restocking the exact same item is generally not possible. However, we regularly source new arrivals from the same brands and styles. We recommend clicking "Notify Me" on the out-of-stock listing, or browsing our New Arrivals section frequently. You're also welcome to contact us directly — we may be able to help you source a specific bag.
We ship worldwide. Domestic orders typically arrive within 3–5 business days, while international orders may take 7–14 business days depending on the destination. All orders are carefully packaged and fully insured. Tracking information is provided once your order ships. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the buyer.